About Falcon Systems.

Falcon Systems is your one-stop IT shop for small to mid-sized businesses. We are a tightknit, agile team with years of IT experience under our belt. Like you, we’re a group of entrepreneurs who want to help you soar above your competition.

About Falcon Story

The Falcon Story

While walking near my home in Calgary, Alberta, I watched a falcon soar across the sky. Right then, I realized the connection between these incredible creatures and what’s at the heart of our company. They symbolize what people want most from their IT experience: speed, agility and an eye in the sky. Falcons hover high in the clouds and can spot danger from more than a mile away. They are also the fastest creatures on earth, flying upwards of 200 miles per hour. Inspired by their strength and agility, Falcon Systems provides customers with a lightning-fast response to IT issues while ensuring their data is protected in one of Calgary’s most secure data center facilities.

Cedric Desgagne | Founder + Director of Managed IT Services

The Falcon Systems Team

About C Desgagne
Cedric Desgagne

President & Director Managed IT Services

Cedric founded Falcon Systems in 2007 after discovering that the SMB (Small to Medium Businesses) sector was woefully underserved. Falcon provides companies with simple, knowledgeable and reliable IT solutions for a reasonable price. Cedric holds several technical certifications and has 20 years of Corporate IT experience. In his spare time, you might catch him and his daughter skiing the slopes or hitting a long drive from the tee box.

About R Castro
Rico Castro

Network Operation Center Analyst / Afterhours Support (SOC/NOC)

Rico is Falcon Systems Network Operations Analyst and is always eager to assist with any issue, large or small. His calm personality and willingness to go the extra mile make him the go-to guy for many of our clients. Rico keeps a close eye on all aspects of monitoring for our customers and provides critical after hours support. He is our patching and monitoring expert and helps ensure problems are detected and neutralized before they cause any disruption to our clients. When Rico is not busy being our eye in the sky, he is a dedicated father and husband.

About R Wilson
Ryan Wilson

Systems Administrator

Ryan is a fast and agile Systems Administrator and is always ready to head on-site to tackle problems first-hand. His calm demeanour and knack for finding quick answers to complex issues have quickly made him a fan favourite. Away from the office, Ryan is an aspiring Sim Racer and is genuinely passionate about everything connected to automobiles. He can identify most cars simply by listening to the sound of the exhaust. Ryan is a solid presence for Falcon and always strives to provide fast and friendly service.

Rei Sato
Rei Sato

Service Desk Analyst

An early curiosity for computer building has brought Rei full circle in his IT career journey. As our Service Desk Analyst, Rei takes the time to listen to our clients and create meaningful solutions that work for the present and future. With a solid background in Information Technology, he remains committed to upholding Falcon’s commitment to quality service and product quality. Rei keeps busy with a wide variety of hobbies and interests, including cycling, tennis and cooking.

About T Okamoto
Toshiko Okamoto

Accounting, Procurement

Toshiko is our Accounting and Procurement specialist and plays a key role in our Accounting and Procurement group. She assists with research and procuring hardware and software at the best possible price for our customers. She brings a legendary Japanese work ethic and precision to Falcon. Toshiko has a passion for fitness and is a dedicated runner and a loving mother.

What We Do Support

Unlike an expensive in house IT person, we can
save you time and money with:

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    24 hour monitoring

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    One hour response time

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    Legal guarantee of up-time

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    Stable and flat month billing

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    Specialized techs for complex challenges

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    Help desk support for all your needs

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    Electronic issue management systems for efficient monitoring

You’ve met our team, now let’s meet yours! Let’s connect.