Terms Of Service

Privacy Policy (Falcon Systems – Alberta PIPA)
Falcon Systems (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s PIPEDA.
Information We Collect

We may collect:
Personal information (name, email, phone, company, billing info).
Technical information (browser, IP address, cookies, device data).
Service-related information (support tickets, preferences, communications).
How We Use Information

We use personal information to:
Deliver and improve our IT, cybersecurity, and AI services.
Communicate about services, promotions, or updates (with consent).
Process billing and transactions.
Meet legal or insurance obligations.
Investigate fraud, cyber incidents, or misuse.

Consent
By providing personal information, you consent to its collection and use as described here. You may withdraw consent at any time by contacting us (subject to legal/contractual limits).

Disclosure
We do not sell your personal information. We may disclose it:
To trusted service providers (e.g., hosting, payment processors).
To regulators, insurers, or law enforcement when legally required.
In a merger, acquisition, or corporate transaction.

Cross-Border Disclosure:
Some providers may store/process personal data outside Canada. Such data may be subject to foreign laws.

Safeguards
We use reasonable administrative, technical, and physical safeguards (including encryption, access controls, and monitoring).

Breach Notification
If a breach poses a real risk of significant harm, Falcon Systems will notify affected individuals and the Alberta OIPC as required by law.

Your Rights
You may request access to, correction of, or details on how we use/disclose your personal information.

Privacy Officer
[email protected]
Falcon Systems, 3824 7th Street SE, Calgary, AB, T2G 2Y8