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Tier 3 MSP Technician
Strategic Cybersecurity Leader
Location
Remote (Canada) | Calgary Hybrid Preferred
Flexible Work OptionsReports To
CEO | Full-Time | Results-Driven
Mission
Join a Team That Protects What Matters Most
Critical Infrastructure ProtectionAbout Falcon Systems
We’re a Cybersecurity-First Managed Services & Solutions Provider (MSSP) with a mission to safeguard the operations, reputations, and livelihoods of regulated businesses in sectors like legal, finance, oil & gas, medical, dental, and non-profits. We go beyond managing IT tickets we prevent cyber risks and empower our clients with strategic solutions. With the agility of a boutique firm and the strength of enterprise-grade cybersecurity, we deliver high-trust, high-impact results. Join us to make a difference, grow as a leader, and work with a team that values excellence and collaboration.
Our Core Values
The principles that guide everything we do
Extreme Ownership
Take responsibility, solve problems, and deliver results with confidence.
Move Fast, Adapt Faster
Prioritize speed and agility while refining solutions on the go.
Human First
Build trust through empathy—for clients and teammates alike.
Teamwork Wins
Collaborate, support, and succeed together. No silos, just synergy.
Built to Matter
Protect what's at stake with purpose and pride.
What This Role Is
This is a leadership-focused, strategy-driven role for a skilled technologist who:
Leadership & Delivery
Leads client onboarding and project delivery with clarity and confidence.
Project Management
Crafts scopes, manages timelines, and delivers measurable outcomes.
Communication & Documentation
Documents proactively and communicates like a trusted advisor.
Innovation & Efficiency
Embraces AI and automation to streamline workflows.
Technical Mastery
Masters tools like Kaseya, 3CX, and Microsoft 365 with precision.
Strategic Thinking
Thinks strategically to shape cybersecurity and business outcomes.
Key Technologies
We use a modern MSP/MSSP RMM, SOC/EDR platforms, Microsoft 365 (Copilot), VoIP (3CX), and Ai LLM and Automation platform. Familiarity with modern PSA, RMM, EDR, and AI automation tools required. (We’ll share our stack with shortlisted candidates.) This isn’t just about maintaining systems it’s about leading projects, solving complex challenges, and growing into a strategic role like vCIO or CISO. If you’re someone who finishes what you start and thrives in a collaborative, high-impact environment, this is your opportunity.
Core Responsibilities
Project Delivery & Execution
- Deploy and manage M365, Azure, 3CX VoIP, firewalls, and cloud migrations.
- Build project scopes, maintain timelines, and deliver results clients trust.
- Guide new clients through onboarding to our full Falcon Cybersecurity Stack.
- Lead Quarterly Business & Security Reviews (QBRs/QSRs) with professionalism.
Cybersecurity Leadership
- Implement frameworks like NIST, CIS, or ISO to strengthen client security.
- Conduct risk assessments and develop actionable plans.
- Collaborate with our 24/7 SOC for real-time incident response.
- Partner with the CEO to enhance our cybersecurity operations.
AI-First Automation
- Script in PowerShell and Python to optimize workflows.
- Leverage tools like Rewst, Zapier, N8N, ChatGPT, and Microsoft Copilot to automate tasks.
- Support clients in adopting secure, compliant AI solutions for their operations.
Key Tasks
- Resolve advanced IT escalations across Microsoft 365, VoIP, networking, and cybersecurity.
- Lead customer-facing deployments with clear communication and ownership.
- Act as a Technical Account Manager (TAM) for key accounts.
- Maintain and Optimize our Full Internal Tool Stack.
- Deploy and manage 3CX VoIP systems with admin-level expertise.
- Configure Ubiquiti, Meraki, or Fortinet networks, including VLANs, firewalls, and VPNs.
- Keep documentation clear, structured, and up-to-date for clients and internal teams.
Who You Are
- A seasoned technologist with 5–7+ years in an MSP or MSSP, passionate about cybersecurity and technology.
- Skilled in resolving complex issues without unnecessary escalations.
- Comfortable scripting and automating tasks to boost efficiency.
- Proactive in documenting processes and communicating clearly with clients and teams.
- A natural leader who takes initiative and thinks strategically.
- Excited to grow, learn, and contribute to a team that values excellence.
- AI & Automation Leadership: Proven ability to adopt, implement, and optimize AI tools (e.g., Microsoft Copilot, Rewst, scripting with GPT/PowerShell) to improve MSP efficiency and client value. Daily use of Ai in all aspect of the workflow.
Must-Have Skills
- Calm and Composed: Stay steady during incident response or client presentations.
- Organized and Proactive: Keep projects on track and stakeholders informed.
- Clear Communicator: Build trust through timely, professional updates.
- Empathetic yet Accountable: Balance client relationships with results-driven execution.
Certifications We Value
- Microsoft 365: Enterprise Admin, Security Admin, or Copilot AI Essentials
- 3CX Advanced
- Azure: Data Engineer or Solutions Architect
- CompTIA: Security+, CySA+, Network+
- Cisco: CCNA or CCNP
- ITIL, ISO 27001, or CyberSecure Canada (a plus)
Why Join Falcon?
- Work Closely with the CEO: Collaborate directly with leadership to shape our strategy.
- Join a Cyber Community: Connect with an 800+ member peer group through weekly calls and collaboration.
- Grow Your Career: Access paid certifications, labs, tools, and cybersecurity conferences across North America.
- Path to Leadership: Develop into vCIO, CISO, or Director-level roles.
- Supportive Team Culture: Join a family-first team that values accountability, collaboration, and mutual respect.
We're a team that works hard, supports each other, and delivers results—without ego or drama.
How to Apply
Show us who you are! Submit a 3–5 minute video and your resume to [email protected].
In your video, tell us:
-
1. Why are you passionate about cybersecurity and technology?
2. How have you used automation or scripting to solve a problem?
3. What experience or mentor has shaped your approach to work?
4. Why do you want to join Falcon now?
Bonus: Share a GitHub link, blog, case study, or side project to showcase your skills.
Apply NowWhy this Matters at Falcon
We’re building a team of leaders who protect what matters most our clients’ businesses and livelihoods. If you’re ready to take ownership, deliver results, and grow with a collaborative, purpose-driven team, we want to hear from you. Let’s make an impact together.